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 Do you sell for retail customers? |
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No. We sell wholesale only, which means we sell to businesses or people who have intention of reselling our products. All prices shown are net for resellers. When you register, please include your Tax Identification.
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| How can I place an order, and how much do I have to purchase?
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You can place your order online using the shopping cart. You can also contact us through the following options:
Email: sales@minec.com.br
Fax: + 55 21 2437 1021
Phone: + 55 21 2437 4273 , Canada and US customers call 1-520-879-4530
Skype: minecexpress or Msn: minec2008@hotmail.com
Online Chat: through our web page
The minimum purchase is US$ 500.00 (Five Hundred Dollars) wholesale only. Your order receives our quick and prompt attention.
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| Is my information in your website safe and confidential? |
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Absolutely. We keep your records safe and others donīt have access to any information from your account. |
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| Do you have access to items that are not listed in your website? |
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Yes. If you need a specific stone or product you donīt see online, you can send us an email at sales@minec.com.br and we will look into that for you. |
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| Do you make customized items? |
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Yes. We work with very skilled and talented people and can produce unique pieces. |
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| Do you send samples? |
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Yes. By request, we can send samples of specific products, products and freight will be charged. To avoid expenses we prefer to send by email as many pictures and detailed information about the products as necessary. |
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| Can I pay by credit card? |
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Yes. You can pay by credit card (American Express or Visa), or bank wire tranfer. |
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| How do you ship and whatīs the cost of shipping out of Brazil?
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We ship by express courier (UPS or Fedex door-to-door), air freight (major airlines airport-to-airport) or ocean freight. It depends on the weight or volume ordered. We will always send you freight quotation and options first for your evaluation. |
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| Are the products tax-free? |
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All our goods are exported free of taxes at this end. Please check local customs regulations or please feel free to ask us and we will send more details.
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| How do you pack? |
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We take special care of packing to assure it will arrive safe at its final destination. Products are individually packed and shipped in steel drums, wood crates or cardboard boxes, depending on volume and weight. |
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| How long does it take for you to ship the merchandise after my order is confirmed? |
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If we have the products in stock, we will have it processed and ready for shipping within 1-3 days. If itīs a customized item or if we donīt have it in stock, then we usually need 3 weeks to produce. |
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| How long does it take for me to receive my merchandise? |
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It depends on freight chosen and its final destination. Here is an idea of some transit time: Express Courier door to door (UPS or FEDEX) delivers in the US and Europe in about 3-5 days, in other locations it takes about 10 days. Air Freight (to nearest international airport in your area) transit time also 3-5 days. Sea freight usually from 30-40 days, depending on final port. |
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| Do you have a question that has not been answered above? Contact us! |
